Frequently Asked Questions

Everything trainers ask us before getting started

How does MobiFit work? ▼

MobiFit gives fitness trainers one place to manage clients, build workout and nutrition plans, track progress, manage subscriptions, and receive payments—instead of switching between WhatsApp, spreadsheets, and PDFs.

How do direct payments work? ▼

Clients pay trainers directly using UPI. MobiFit never holds or collects client funds, so there are no payout delays—the money goes straight to the trainer.

Do you charge commission? ▼

No. MobiFit does not take a commission on client payments. Trainers only pay a simple monthly or yearly subscription for using the platform.

How does UPI payment approval work? ▼

A client pays the trainer via UPI and shares proof of payment. The trainer reviews and approves it inside MobiFit, which activates the client's subscription and automatically generates an invoice.

How do clients join? ▼

Trainers add clients directly inside MobiFit. Clients then use the MobiFit mobile app to view their plans, log progress, and stay in touch with their trainer.

Is there a free trial? ▼

Yes. Every plan includes a 1-month free trial with full access to all features. No credit card is required to start.

Which devices are supported? ▼

Trainers can manage their business from any web browser. Clients use the MobiFit mobile app, available on iOS and Android.

Can I cancel anytime? ▼

Yes, you can cancel your subscription at any time. Your access continues until the end of your current billing period.

Is my data secure? ▼

Yes. Client and trainer data is stored securely with encryption and access controls. See our Privacy Policy for details.

Can I change plans later? ▼

Yes, you can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle. See the full pricing details.

What happens if I exceed my client limit? ▼

You'll be notified as you approach your limit. You can upgrade your plan at any time to add more clients.

Can I import my existing client data? ▼

Yes. Contact our support team and we'll help you migrate your existing client information into MobiFit.

Can I sell my coaching programs using MobiFit? ▼

Yes. MobiFit makes it easy to sell your coaching programs online.

For example, if you have an Instagram page and want to sell a 12-Week Fat Loss Program, simply create a Public Plan in MobiFit, set the pricing and duration, and share your signup link in your Instagram bio, stories, or WhatsApp.

Interested clients can select your program, complete the payment, and sign up. Once they join, you can assign the appropriate workout and nutrition plans and start coaching immediately.

Can I accept offline payments? ▼

Yes. If a client pays you offline—whether by cash, bank transfer, or UPI—they can upload a payment screenshot during signup. Once you've verified the payment, simply approve their subscription in MobiFit, and they'll instantly gain access to their coaching program.

What happens when a client's billing plan expires? ▼

When a client's billing plan expires, their subscription automatically becomes inactive. They will no longer have access to their workout and nutrition plans until their subscription is renewed.

Once the client renews their subscription and the payment is approved (if required), their access is restored, allowing them to continue their coaching program.

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