1. Scope
This Refund Policy applies only to payments made by Coaches to MobiEdge Software Development LLP for the use of the MobiFit platform.
2. No Refund Policy
Payments made by coaches for subscriptions, platform access, add-ons, or upgrades are non-refundable. Coaches are responsible for reviewing available features before purchasing.
3. Exceptions
Refunds will be issued only in the following cases:
- Duplicate Payment: If the coach is charged twice for the same subscription, we will refund the duplicate amount.
- Technical Glitch: If a technical issue from our side results in failed access despite successful payment or billing errors caused by the system, we will verify and process a refund.
4. Client Payments Are Not Covered
Client payments to coaches are not part of MobiEdge's refund scope. Clients pay coaches directly via UPI. MobiFit does not receive or hold client funds and is not liable if a coach does not deliver services. Clients may report issues and MobiFit may investigate coach behaviour, but MobiFit cannot issue refunds for client-coach transactions.
5. Refund Request Process
To request a refund (only in eligible cases), coaches must email mobiedgesoftware@gmail.com with:
- Registered email
- Payment screenshot
- Reason for refund
- Transaction ID
In case of any refunds, it will take 3 days to process and once approved by company, it will take additional 7 days for the refund to be credited to your original payment method